Resume
Work
Experience
2023 - Current
Tyler Technologies
Director of Operations
Responsible for a team that delivers digital government services for the State of Oregon. We manage the state website CMS, provide payment processing services, and application development. Duties also include business development and interfacing with various governing bodies in state and local government.
2019 - 2023
NIC Oregon/Tyler Technologies
Business Compliance Manager
Managed compliance for our contract with the state. Duties included creating compliance reports, drafting work order contracts for custom solutions, acting as a primary liaison between our organization and oversight bodies at the state.
2013 - 2019
Oregon State University
College of Business
Program Manager
At the Family Business Program, I helped create and deliver education programs aimed to help multigenerational family businesses continue their legacies. Duties included creating RFPs, managing events, writing grant applications, and producing a podcast series as a resource for family business owners.
2010 - 2013
Oregon HEAT
Program Director
Managed a program that took used oil and turned it into funds to help low-income families keep the heat and lights on in the winter. Duties included donor development and management, program marketing, and managing partner relationships.
2001 - 2010
General Electric, GE Security
Project Leader
I managed projects for domestic and international new product releases and service implementations. Duties included implementation and training of services, operations leadership for cross-functional teams, and serving as a member of ideation and development teams for new product initiatives.
Education
Oregon State University
Bachelor's Degree
I majored in anthropology and archaeology. I worked as a field archaeologist for a few years out of college.
Skills
& Certifications
-
ITIL 4 Foundation in IT Service Management from AXELOS. Credential ID GR671059639RA
-
Six Sigma Greenbelt from General Electric.
-
Podcasting: Telling Stories in Sound from Berkeley Advanced Media Institute.
- A few other skills of which I'm proud:
- Operations & Program Management
- Compliance Reporting
- Audio Content Production
- Untangling problematic root balls to get to the source of trouble​​
- Ability to genuinely connect and communicate with people